MUSQET MERCHANT APP
PRIVACY POLICY
- Introduction
The information in this Privacy Policy describes how we, WVE Money Limited, a private limited company incorporated in England and Wales with company number 11830174 whose registered office is located at Apt 52, 3 Whitehall Court, London, England, SW1A 2EL, use the personal data you provide us in connection with your use of the Musqet Merchant App, the payment acceptance services, provided by us through the Musqet Merchant App and any other services provided by us which are accessible through the Musqet Merchant App (collectively, the “Services”) and through any communications with us in connection with your use of the Musqet Merchant App and/or the Services (“Communications”).
We respect your privacy and protecting your information is paramount. We want you to be informed and empowered with respect to your privacy when you make use of the Musqet Merchant App, the Services and during any Communications with us, so please read this Privacy Policy carefully. This Privacy Policy sets out our practices regarding your personal data, how we collect, process, and treat it, and the rights you have in relation to the protection of your personal data.
- Important information and who we are
WVE Money Limited is the controller and is responsible for your personal data (referred to as “Musqet” “we”, “us” or “our” in this policy).
We have appointed a data protection officer (DPO). If you have any questions about this privacy policy, please contact them using the details set out below.]
Contact details
Our full details are:
Full name of legal entity: WVE Money Limited
Name or title of DPO: Chief Executive Officer
Email address: DPO@musqet.tech
Postal address: Apt 52, 3 Whitehall Court, London, England, SW1A 2EL
- Complaints
If you have a complaint relating to the processing of your personal data, please use the contact details above to contact us.
We would appreciate the opportunity to address any concerns or complaints you may have with respect to the Musqet Merchant App and the Services and Communications and our data processing practices. However, you have the right to make a complaint at any time to the Supervisory Authority (that is, the regulator for data protection issues). In the UK, this is the Information Commissioner’s Office (“ICO”) (https://ico.org.uk/make-a-complaint/).
- Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.
- The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as follows:
- Communications Data: details regarding the communications made between us.
- Identity Data: [e.g., first name, last name, maiden name, username or similar identifier, marital status, title].
- Contact Data: [e.g., email address and telephone numbers].
- Financial Data: [e.g., digital wallet address].
- Transaction Data: [e.g., details about payments from you]
- Usage Data: includes details of your use of the Musqet Merchant App and the Services including, but not limited to, [traffic data [and other communication data],] whether this is required for our own billing purposes or otherwise [and the resources that you access].
- Marketing and Communications Data: includes your preferences in receiving marketing from us by e-mail.
- Location Data: IP address to track your location.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to share information about how the Musqet App is being used. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
- How is your personal data collected?
We will collect and process the following data about you:
Information you give us. This is information (including [Communications, Identity, Contact, Financial, Transaction, Usage, Marketing and Communications and Location Data]) you consent to giving us about you by filling in forms on the Musqet Merchant App, or through Communications with us (for example, by email or chat). It includes information you provide when you register to use the Musqet Merchant App or subscribe to any of our Services and when you report a problem with the Musqet Merchant App or our Services. If you contact us, we will keep a record of that correspondence.
Information we collect about you. Each time you use the Musqet Merchant App we will automatically collect personal data including Usage Data.
Location Data. We use your IP address to determine your current location. The Musqet Merchant App and our Services are only available in certain locations and it is therefore necessary for us to determine your current location in order to enable your access to the Musqet Merchant App and our Services.
- How we use your personal data
We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
Where you have consented before the processing.
Where we need to perform a contract we are about to enter or have entered with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. When we rely on our legitimate interests, you have the right to object at any time. For example, we may process your personal data to:
Keep our records up to date.
Provide you with our Services, including for the purpose of quality control and analysis.
Develop and improve our Services.
Communicate and manage our relationship with you.
Where we need to comply with a legal or regulatory obligation.
We will only send you direct marketing communications by email if we have your consent. You have the right to withdraw that consent at any time by contacting us.
We will not share your personal data with any third party for marketing purposes.
Purposes for which we will use your personal data
Purpose/activity | Type of data | Lawful basis for processing |
To register you as a new Musqet Merchant App user | Identity Contact Location | Your consent |
To deliver the Services including managing payments and collecting money owed to us | Identity Contact Financial Transaction Location | Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you including notifying you of changes to the Musqet Merchant App or any of the Services and managing any requests or complaints received from you | Identity Contact Financial Marketing and Communications | Performance of a contract with you Necessary for our legitimate interests (to keep records updated and to analyse how customers use our products/ Services) Necessary to comply with legal obligations (to inform you of any changes to our terms and conditions) |
To administer and protect our business and the Musqet Merchant App including troubleshooting, data analysis and system testing | Identity Contact | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) |
To make recommendations to you about goods or services which may interest you To monitor trends so we can improve the Musqet Merchant App | Identity Contact Content Usage Marketing and Communications Location | Consent Necessary for our legitimate interests (to develop our products/Services and grow our business) |
- Disclosures of your personal data
We may need to disclose your personal data to others to facilitate the provision to you of the Musqet Merchant App. Disclosure of your personal data to a third party will only be made where they agree to keep your information confidential and will only be used for the specific purpose for which we provide it to them. Your data may be disclosed to the other persons or entities as described below.
Third parties who supply services to us, such as our payment service provider.
Our professional advisors, such as our legal advisors where they require information in order to provide advice to us in relation to the Musqet Merchant App, our Services, or Communications.
Any regulatory authority we may be subject to for the purpose of demonstrating compliance with applicable laws and regulations.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
Such third parties as we reasonably consider necessary in order to prevent crime, e.g., the police.
Third Party Processors
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.
- International transfers
Your personal data may be stored and processed outside the UK in countries that may have different data protection rules than our own. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards have been put in place.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
- Data security
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted.
Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.
- Use of Cookies
The Musqet Merchant App and our Services use “cookies” to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies help us recognise you as a unique visitor when you return to the Musqet Merchant App. This helps us to provide you with a good experience when you use the Musqet Merchant App and also allows us to improve the Musqet Merchant App and the Services.
The Musqet Merchant App and our Services use strictly necessary cookies only which enable you to log into secure areas of the Musqet Merchant App.
The Musqet Merchant App and our Services do not use analytical or performance cookies, functionality cookies or targeting cookies, or any other cookies that require your prior consent.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie Title Cookie Type Cookie Name | Purpose | Expiry |
Security Cookie Strictly necessary “msn” | To ensure that you are authorised to use the Musqet Merchant App and our Services | 1 hour |
If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Musqet Merchant App or our Services.
For further information about cookies and how to disable them please go to the guidance on cookies published by the ICO (here) or www.allaboutcookies.org.
- Data retention
We will only keep your personal data for as long as necessary to carry out the relevant purposes set out in this Privacy Policy and in order to comply with our legal and regulatory obligations, following which we will securely destroy your personal data. We will provide you with more detail regarding the storage periods for the different types of personal data as and when you request.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
- Your legal rights
We are committed to delivering the rights that data protection law provides. Please be aware that these rights are often not absolute, and exemptions may apply.
You have the right to:
Be informed and to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Policy.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
if you want us to establish the data’s accuracy;
where our use of the data is unlawful but you do not want us to erase it;
where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Services to you. We will advise you if this is the case at the time you withdraw your consent.
You can exercise any of these rights at any time by contacting us using the contact details set out at the top of this Privacy Policy.
- How we Protect Your Information
We do our best to protect your personal data, but we cannot guarantee the security of your data transmitted; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, loss, or damage.
- Links to Third Party Websites
The Musqet Merchant App may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
- Changes
We keep our privacy policy under regular review. This version was last updated on 1st October 2024.
We may make changes to this Privacy Policy in future to reflect changes in the functionality of the Musqet Merchant App or otherwise changes in the way that we process your personal data. Any changes we may make to this Privacy Policy will be posted here and, where the changes are material or we decide it is appropriate, notified to you in any manner we deem appropriate. Please check back frequently to see any updates or changes.